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If you didn’t find the answer you were looking for, feel free to contact us by email at info@aurajems.com.
Our team is here to assist you with any questions or concerns!
Frequently Asked Question
1. What products do you offer at AuraJems?
We offer a wide range of spiritual accessories, including Pendant, Rudraksha, bracelets, Selenite, and other tools designed to enhance energy, promote healing, and support personal growth.
2.Which payment options are accepted by you?
We accept a variety of payment methods for your convenience, including all major credit cards, debit cards, net banking, and UPI.
3. How do I choose the right product for me?
Our collections are designed to cater to various intentions such as love, protection, success, and healing. You can shop by intention or reach out to our team for personalized recommendations based on your spiritual needs.
4. How do I care for my Bracelets, Tumbler, and Pendant?
To learn how to care for your bracelets, tumbler, and pendant, please visit the specific product pages. Each item includes detailed care instructions in the description to help you maintain its beauty and energy.
5. Do you offer custom designs or personalized products?
Yes, we offer custom-made spiritual jewelry designed to meet your specific intentions and needs. Please contact us for more details on how to create your personalized piece.
6. What is your return policy?
We want you to be fully satisfied with your purchase. If, for any reason, you're not happy with your items, you can return them within 7 days of receiving your order.
To ensure a smooth return process, we ask that you record a video while unboxing the product upon its arrival. This helps us verify the condition of the item. If you decide to return the product, please do so within the 7-day return window.
For more information on how to initiate a return, please review our full return policy.
7. How can I reach out to customer service?
If you have any questions or concerns, feel free to contact us via our Contact us page, email, or phone. Our team is here to assist you with any queries or issues.
8. How long does shipping take?
Shipping times vary depending on your location, but most orders are processed and shipped within 3-5 business days. International orders may take longer, and you can always track your order through the provided tracking number.
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